(541) 816-1730
Meet the Team
Specializing in personalized, non-medical assistance, 5 Star Concierge supports seniors and their families by providing a wide array of services designed to enhance quality of life and alleviate daily challenges. Our caring and compassionate team of staff are ready to assist our clients with their personal and household needs and elevate their quality of life.
We look forward to meeting you!
Lori Lock
Owner and CEO
I’ve been working with seniors for most of my life; helping them brings me a great deal of joy and satisfaction. I've had the opportunity to work with some fantastic people who have helped influence and shape the future of my life. One was an internist who still made house calls. He was an amazing teacher and helped to begin filling my toolbox for future endeavors. Later I learned to build great teams in a very competitive home care equipment market, leading our teams to victory and placing in the top 5-10% of the company for about 15 years. Life happens to all of us and I took some time off to work through a family situation. When I went back to work, I wanted to try something new so I became a licensed insurance agent. I loved what I learned and the clients but that work did not fill my tank. I've seen gaps in care available for our seniors for years. They often don't want to ask their family and friends for help. After the encouragement of a dear friend and blessings from my husband, I decided to take a leap of faith in 2019 and open my own business. I did this part-time around my day job until March of 2020. I then left my day job and went full time with 5 Star Concierge, LLC. I love what I do and the people I serve. I’m a wife, a mom and a nana. My family is the center of my universe. I’ve been a Girl Scout leader, a Boy Scout leader, helped in classrooms and was a principal player on a team that got local bond levies passed to improve our schools.
Kathy Gibbs
Kathy is a third generation Oregonian who has traveled widely yet can assure you that “there’s no place like home!” Having spent time in countries like Japan, Korea, Thailand, Mexico, Turkey, the United Kingdom, and Canada, it is clear to Kathy that The Pacific Northwest is where she wants to be. In 2004, Kathy received her Master’s of Social work (MSW) from Portland State University. At that time, she had completed ten years as a manager/supervisor for nationally accredited home visitation program Healthy Families America, which offered support and services to families in Marion and Polk counties. Kathy also had the privilege to travel to Japan to present the program to multiple prefectures. In 2013, she “retired” for the first time, but not for long. Alongside tennis, travel and learning to play the flute, she found plenty of things to occupy her time, including substitute teaching. In 2023, fate intervened to redirect her 5 Star Concierge. Kathy says: "I cannot believe how fortunate I was to cross paths with someone from 5 Star who introduced me to the unique and invaluable work that they do." Kathy continues: "I see my role working for 5 Star as a very special and valuable one. I get to provide a range of services and support to individuals, and indirectly to their families, who are dealing with multiple and varied challenges. It gives me the chance to work within my own value system regarding helping others in a nonjudgmental and caring manner. In many ways, I get as much benefit from them as they get from me. On a personal level, to know me is to also know how much I value good health and fitness at all stages of life. Being a 5 Star personal assistant is exactly what I should be doing at this stage in my life and I treasure this opportunity." Kathy is an avid tennis player, for fun and competitively. She also loves to run, hike, and participate in classes at the YMCA. She and her husband enjoy RV travel, and she treasures her time with two young grandsons.
Leah Etling
New to the 5 Star team and based in Bend, Oregon, Leah is a writer and marketing expert who grew up in Solvang, California. She and her husband, Patrick, relocated to Central Oregon eight years ago to enjoy the seasons (especially snow and fall leaves) and improve their quality of life. In her early career, Leah was an accomplished journalist, working for papers like the Santa Rosa Press Democrat, San Luis Obispo Tribune, and Santa Barbara News-Press. She continues to write blogs, articles and other content for websites, including some of the press releases and blog posts you have read on this site! Leah had a lifelong close relationship with all of her grandparents (she and her paternal grandfather played Scrabble together every Sunday for decades) and joined the 5 Star Team to be able extend that same sense of love and care to other families. She is skilled in technology, pet and home care, memoir projects and note taking and looks forward to working with you.
Phil Pochurek
Phil grew up in Corvallis, Ore. and considers himself “a little old school.” He doesn't smoke or drink and says that “if you’re not fifteen minutes early you’re late.” He has been a paper mill worker, a resort manager, a landscaper, a caregiver, and is a poet and author. Phil started mowing lawns when he was eleven years old, and had an Oregonian paper route every morning at six o’clock rain or shine from the seventh grade through high school. Phil’s father passed away when he was eighteen. He tried a little college then joined the workforce at Brand S Plywood in Corvallis at age twenty, working there for thirteen and a half years until the economy stalled in 1984. He then went to work for American Can in August of 1984, which became James River then Georgia Pacific in Halsey (OR). Phil bought his first house in Eugene (OR), married, and had a daughter in 1989. He worked there until 2008 in their secondary fiber plant. From there he moved up the McKenzie River and managed The Wayfarer Resort for eighteen months; crossed the river and became the caretaker of a beautiful home on Brown’s Hole for eighteen more months until he returned to Springfield where he would live the next five years. It was during that time Phil worked for New Horizons In-Home Care for 18 months and got his feet wet as a caregiver. In 2017, Phil and his partners started a landscaping business and moved to Woodburn (OR). After four years there, Phil returned to Eugene in 2021, alone. Having found himself with an excess of time, empathy, and compassion he found his way to Five Star Concierge. Phil says: “The rewards I have discovered in caring and doing for our senior clients is priceless! The wisdom and grace I receive from helping them with their needs has been rewarding and fulfilling. Through the careful guidance of Lori and 5 Star Concierge, at last I have finally found my purpose.”
Christine Connor
Christine is originally from Los Angeles and moved to Eugene to attend the University of Oregon to study Sports Business. After graduating, she returned to Los Angeles and pursued a career within the fitness industry. Her career included managing a fight gym and then became an operations manager of a niche fitness studio. It was a joy for Christine to mix her love of fitness and customer service. When COVID hit, Christine needed a change and decided to relocate back to Eugene to be closer to friends. She joined 5 Star Concierge in January of 2023 after meeting with Lori and learning more about 5 Star's services. Christine immediately was drawn to being able to help brighten client's spirits and provide support to any daily needs.
Nanette Redmond
Nanette has worked and lived throughout the United States and around the world with an expertise in finance, promotions, contract negotiations and training. Her accomplishments include slot systems installation and training in both a Unix and Windows environment. She has trained all personnel directly or indirectly involved with slot machines in casinos around the world. Nanette was part of the start up team for TVSN (TV Shopping Network), broadcasting 24/7 from their studios in Sydney, Australia, where she lived for eight years. TVSN broadcasts to 2/3 of the world’s population. Her focus was trade show promotion and contract negotiation with Terrestrial broadcasters. Nanette joins our 5 Star team with her experience personally assisting her own mother. She provided in-home care for her aging and chronically ill mother for several years. She particularly enjoyed meal planning, shopping, and cooking nutritious meals for her mother. By keeping her house clean with the dishes and laundry done, her mother was relieved from two tasks she did not enjoy doing. Patient, highly organized, and experienced in providing senior care are attributes Nanette brings to our 5 Star Team. Nanette says: "When I'm is not working, my passions are traveling, camping, and cooking international dishes I have sampled on my travels overseas."
Bill Lock
Bill was born in Illinois just outside the Chicago area in cornfield country. He was fortunate to be able to travel world wide with his parents while he was in high school. He graduated high school there and went to a couple different colleges majoring in accounting. Bill went to work for a liquor wholesaler as credit manager and purchasing agent and worked there for nine years until they went out of business. Turns out he was working for the Mafia... so he went back to school and got a degree in landscape design. He then moved to the Kansas City, MO area and worked for a nursery/landscape company. Bill moved to Bandon (OR) and went to work for a home medical equipment company, which specialized in the respiratory end of the business. He ended up working there for twenty years, living in Bandon, Coos Bay, and finally transferring to Eugene. Most of his time was spent in warehouse management while overseeing/managing the drivers and home delivery schedules. He then worked his way up to become the manager in Eugene. Bill left there and after a year of trying his hand at a working from home scheme, he went to work for another home medical equipment company for five years. He retired from there to help his wife, Lori, with 5 Star Concierge. Bill says: "I like animals (we have two dogs), hiking, and family, playing with our kids and grandkids. I have played a lot of golf, scuba-dived, hang-glided, parachuted, zip-lined, done a lot of camping, played a lot of basketball, and enjoy the great outdoors."